Payment Policy

Last updated: October 7, 2024

Accepted Payment Methods

At CozyDenmark, we offer several secure payment options to ensure a convenient shopping experience:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• PayPal
• Mobile Pay (Denmark only)
• Bank Transfer (Danish banks)

Payment Security

Your security is our priority. All payments are processed through secure, encrypted connections:

• SSL encryption for all transactions
• PCI DSS compliant payment processing
• Secure payment gateway integration
• Regular security audits and updates

PayPal Payments

When choosing PayPal as your payment method:

• You will be redirected to PayPal's secure payment page
• Log in with your PayPal credentials to confirm payment
• No PayPal account? Use the "Pay with Debit/Credit Card" option
• Orders will be shipped to your PayPal address unless specified otherwise

Credit/Debit Card Payments

For card payments, we require:

• Card number
• Expiration date
• Security code (CVV)
• Cardholder name
• Billing address

Currency and Pricing

All prices are listed in:

• Danish Krone (DKK) as primary currency
• Prices include Danish VAT (25%)
• International orders may incur additional taxes or duties

Payment Processing

Order Confirmation

After successful payment:

• Immediate order confirmation email
• Payment receipt within 24 hours
• Order processing begins immediately

Payment Verification

Some transactions may require additional verification:

• Large order amounts
• International transactions
• Multiple orders from same account
• Unusual payment patterns

Failed Payments

In case of payment failure:

• You will be notified immediately
• Order will be held for 24 hours
• Alternative payment methods can be arranged
• Customer service will assist with resolution

Refunds

Our refund policy includes:

• Refunds processed to original payment method
• Processing time: 3-5 business days
• Email notification upon refund completion
• For detailed information, see our Returns Policy

Contact Us

For payment-related inquiries, please contact us: