Service Policy

Last updated: October 7, 2024

1. Service Overview

At CozyDenmark, we are committed to providing exceptional service for all your sleepwear needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

• Email: ask@cozydenmark.com
• Phone: +45 98 14 31 56
• Address: Hobrovej 42B, 9000 Aalborg, Denmark

2.2 Support Hours

Our customer support team is available:

• Monday to Sunday: 9:00 - 21:00 CET

3. Product Care Services

3.1 Available Services

• Garment repair consultation
• Care instructions guidance
• Size and fit recommendations
• Material care advice
• Stain removal guidance
• Storage recommendations

3.2 Service Timeframes

Our standard response times:

• Email inquiries: Within 24 hours
• Phone support: Immediate during business hours
• Product assessments: 1-2 business days
• Care recommendations: Same day response

4. Warranty Services

4.1 Standard Warranty

All products purchased from CozyDenmark come with:

• 30-day satisfaction guarantee
• 90-day warranty against manufacturing defects
• Free replacement for defective items
• Complimentary size exchanges within 14 days

5. Shopping Assistance

5.1 Personal Shopping Service

• Style consultations
• Size recommendations
• Material selection guidance
• Gift recommendations
• Custom order assistance

6. Quality Assurance

Our commitment to quality includes:

• Pre-shipping quality inspection
• Material quality verification
• Stitching and finish examination
• Packaging integrity check
• Customer satisfaction follow-up

7. Service Requests

7.1 How to Request Service

• Contact our support team via phone or email
• Provide order number if applicable
• Describe your service needs
• Include relevant photos if necessary
• Await confirmation and service scheduling

8. Service Guarantees

We stand behind our services with:

• 100% satisfaction guarantee
• Professional customer service
• Transparent communication
• Timely response to all inquiries
• Fair resolution of issues

9. Additional Services

• Gift wrapping
• Express shipping options
• International shipping services
• Corporate order handling
• Special occasion coordination

10. Updates to Service Policy

CozyDenmark reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

Contact Us

If you have questions about our Service Policy, please contact us: