Shipping Policy

Last updated: October 7, 2024

Shipping Services

Domestic Shipping (Denmark)

• Free standard shipping on all orders
• Delivery within 1-2 business days
• Express delivery available (same-day in Aalborg)
• Shipping via PostNord or GLS
• Tracking number provided for all orders

International Shipping

• EU Countries: 2-4 business days
• Rest of Europe: 3-5 business days
• North America: 5-7 business days
• Rest of World: 7-14 business days

Processing Time

Our standard processing times:

• Orders placed before 14:00 (CET) - Same day processing
• Orders placed after 14:00 (CET) - Next business day processing
• Weekend orders - Processed on Monday
• Holiday orders - Processed on next business day

Shipping Costs

Denmark

• Standard Shipping: Free
• Express Delivery (Next Day): DKK 49
• Same Day Delivery (Aalborg only): DKK 79

International

• EU Countries: DKK 99
• Rest of Europe: DKK 149
• North America: DKK 199
• Rest of World: DKK 249

Order Tracking

All orders are tracked throughout the shipping process:

• Tracking number provided via email after dispatch
• Real-time tracking updates
• Delivery notifications
• Signature confirmation for orders over DKK 1000

Delivery Information

Address Requirements

• Complete and accurate delivery address
• Contact phone number
• Email address for notifications
• Special delivery instructions (if needed)

Failed Delivery Attempts

In case of failed delivery:

• Package held at local post office
• Second delivery attempt arrangement
• Customer notification via email and SMS
• 14-day holding period before return

Customs and Import Duties

For international orders:

• Import duties and taxes not included in price
• Customer responsible for customs charges
• Accurate customs declaration provided
• No responsibility for customs delays

Shipping Restrictions

• Some remote locations may have extended delivery times
• Certain countries may have import restrictions
• P.O. Box delivery not available for express shipping
• Military addresses handled case by case

Lost or Damaged Packages

In the event of shipping issues:

• Lost packages investigated within 24 hours
• Damaged items replaced or refunded
• Insurance coverage on all shipments
• Claims process assistance provided

Contact Us

For shipping-related inquiries, please contact us: